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How It Works:​​

  1. Choose your service.

  2. Place your order, you’ll be prompted to enter your email address at checkout. 

  3. Once your order is placed, you’ll receive a confirmation email.

  4. I’ll reach out to you with the next steps within 48hrs.  ​

If you are interested in a service not listed below please CONTACT ME

Please note, all services are nonrefundable. 

Turnaround Time:

The turnaround time varies from project to project.

After purchasing, you'll receive a link to schedule a discovery call, during this call we'll discuss the estimated turnaround time. 

How It Works:​​

  1. Choose your service.

  2. Place your order, you’ll be prompted to enter your email address at checkout. 

  3. Once your order is placed, you’ll receive a confirmation email.

  4. I’ll reach out to you with the next steps within 48hrs.  ​

If you are interested in a service not listed below please CONTACT ME

Please note, all services are nonrefundable. 

Turnaround Time:

The turnaround time varies from project to project.

After purchasing, you'll receive a link to schedule a discovery call, during this call we'll discuss the estimated turnaround time. 

The Fine Print.

Because cute branding comes with  clear boundaries.

💳 Payment Policy
To lock in your spot on my calendar, a 50% non-refundable deposit is required.

  • Your project will not begin until the confirmed start date, no matter when the deposit is paid.

    • Example: You pay your deposit on March 1, but your start date is March 5 — work starts March 5. Period.

  • This deposit reserves your time and prevents others from booking your slot.

  • Partial refunds may be considered (at my discretion) based on how much work has already been completed.

✏️ Revision Policy

  • Most services come with up to 3 free revisions, but it varies depending on the service. 

  • Your exact revision count will be listed in your contract.

  • Need more than 3 rounds? Additional edits = additional fees.

  • 🗂️ Submitting Revisions:

    • All revisions must be submitted via the Revision Request Form (will be sent a link to this form along with your proofs)

    • You have 3 days from the time you receive your proof to submit changes

    • No revisions submitted within 3 days = final delivery

    • Revisions after that final approval are subject to extra charges

🕒 Turnaround Time

  • Turnaround time depends on what you’re booking and my current availability.

  • To help me manage projects smoothly, you'll be asked to select a preferred start date when booking. That date is not guaranteed until I confirm it via message.

  • Your specific turnaround-time will be provided in your contract, which will be sent after you've submitted your inquiry. 

📩 Communication Policy

  • All communication stays in the DMs... just kidding — it’s email or text only for clarity & receipts 🫶🏽

  • Please allow up to 48 business hours for a reply.

  • If you reach out after hours or on weekends, I’ll get back to you the next business day.

Thanks for keeping it respectful and patient 💕

🚫 Termination Policy

I get it — life happens. But if I don’t hear back from you for 5 days straight, I’ll assume you’ve ghosted and your project will be terminated.

Also: disrespect = cancelled project.


We’re keeping the vibes high and the workflow smooth ✨

© 2024 BY E'NOIR GRAPHFX

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